Due to a 20% price increase in materials from our suppliers, we will, unfortunately, be implementing a small price increase as of May 2024.
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Refund and Returns Policy

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Refund and Returns Policy
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Refund and Returns Policy

We respect all consumer laws and regulations. Due to the nature of our test kits and testing service, you may only be entitled to a refund under certain circumstances.

Please refer to sections 9 and 10 of our Terms and Conditions for more information.

You can contact us using this website if you want to request a refund.

The UK’s only lab testing for hard-to-diagnose and recurrent Urinary Tract Infections. We provide convenient test-at-home kits, expert advice and effective treatments. 

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